PaperFlip

Support

Typical reply time: 1–2 business days

How to play

The bird never moves. The paper does.

• Hold anywhere on the screen to fold the sheet inward. Both halves slide toward the centre crease.
• Release and the paper springs back out.
• Each wall has a notch above the crease and a matching notch below it. Fold until those notches line up with the crease, and the bird slips through.
• Fold too little and you hit the wall. Fold too far and the paper crushes the bird — the red glow is your warning that you have overshot.
• Land within a hair of the exact fold for a Perfect, and chain Perfects for a combo.

Frequently asked

I paid to remove ads, but ads came back after reinstalling.

Open Settings → Restore Purchases in the game. "Remove Ads" is a one-time non-consumable purchase permanently attached to your Apple Account, so it restores on any device signed into that account. If it still does not restore, confirm you are signed in with the same Apple Account used for the original purchase, then email us.

My best score disappeared.

Scores are stored only on your device, and the game has no cloud save. They are lost if you delete the App, reset the device, or restore from a backup that predates the score. We cannot recover them, because we never receive them.

Ads are appearing too often.

Interstitials are rate-limited and never appear immediately after a continue-with-ad revive. If they feel more frequent than that, please email us with your App version — ad pacing is server-tunable and we adjust it based on exactly this kind of report.

A rewarded video failed and I did not get my reward.

Rewards are granted only after the ad reports completion, so a network drop mid-video can cost you the reward. Retry on a stable connection. If it happens repeatedly, email us the App version and your carrier or Wi-Fi setup.

How do I change my advertising consent?

If you are in the EEA, UK, or Switzerland, use Settings → Ad Preferences in the game. To change tracking permission on any device, go to iOS Settings → Privacy & Security → Tracking and toggle PaperFlip.

Haptics do not work on my device.

Open Settings in the game — the footer under the haptics toggle reports what your device supports. Haptics are automatically reduced or disabled in Low Power Mode, on devices without a Taptic Engine, and when iOS Settings → Sounds & Haptics → System Haptics is off.

Audio stopped after an ad.

Ad SDKs take over the audio session, and the game reclaims it when the ad closes. If sound does not come back, background the game and reopen it. Please report it with your iOS version — this one is worth fixing properly.

Requesting deletion of my data.

Delete the App. Everything the game stores lives on your device, so there is nothing held server-side for us to delete. See the Privacy Policy for details on third-party services.

Refunds

All purchases are processed by Apple, and we cannot issue refunds ourselves. Request one at reportaproblem.apple.com.

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PaperFlip / 折叠鸟

支持与反馈

通常回复时间：1–2 个工作日

怎么玩

鸟不会动，动的是纸。

• 按住屏幕任意位置，纸面向内对折，上下两半同时朝中缝靠近。
• 松开，纸面弹性还原。
• 每道墙在中缝上方有一个缺口，下方有一个对称缺口。把它们折到与中缝对齐， 鸟就能穿过去。
• 折得不够会撞墙，折过头会被纸夹碎 —— 红光就是「你已经折过头了」的警告。
• 误差极小地停在正确折叠量上会判 Perfect，连续 Perfect 会累积连击。

常见问题

我买了移除广告，重装后广告又出现了。

请在游戏内打开 设置 → 恢复购买。「移除广告」是一次性 非消耗型内购，永久绑定在你的 Apple 账户上，在登录同一账户的任何设备上都能恢复。 若仍无法恢复，请先确认当前登录的是当初购买时使用的 Apple 账户，然后发邮件给我们。

我的最高分不见了。

分数只保存在你的设备上，游戏没有云存档。删除应用、重置设备，或从早于该分数 的备份恢复，都会导致分数丢失。我们无法找回，因为我们从未收到过它。

广告出现得太频繁。

插屏广告有最短间隔限制，并且在「看广告复活」之后绝不会紧接着弹出。如果你的 实际体验比这更频繁，请把应用版本号发给我们 —— 广告频次可以远端调整，而我们正是 依据这类反馈来调。

激励视频失败了，但没拿到奖励。

奖励只在广告回报「已完整播放」后才发放，因此视频中途断网会导致奖励丢失。 请在网络稳定时重试。若反复出现，请把应用版本号和你的网络环境（运营商 / Wi-Fi） 发给我们。

如何修改广告同意设置？

若你位于欧洲经济区、英国或瑞士，请使用游戏内 设置 → 广告偏好 设置。任何地区都可以在 iOS 设置 → 隐私与安全性 → 跟踪 中修改本应用的追踪权限。

我的设备上触觉反馈没反应。

打开游戏内 设置，触觉开关下方的说明文字会显示你的设备支持 情况。在低电量模式下、无 Taptic Engine 的机型上，以及 iOS 设置 → 声音与触感 → 系统触感反馈 关闭时， 触觉会自动降级或停用。

看完广告后声音没了。

广告 SDK 会接管音频会话，广告关闭后游戏会重新抢回。如果声音没有恢复，请把 游戏切到后台再切回来。也欢迎附上 iOS 版本反馈给我们 —— 这个问题值得彻底修掉。

我要求删除我的数据。

删除应用即可。游戏保存的一切都在你的设备上，服务端没有任何数据需要我们删除。 第三方服务的说明见隐私政策。

退款

所有购买均由苹果处理，我们无法自行退款。请前往 reportaproblem.apple.com 申请。